Privacy Policy

Nissan Saudi Arabia Co. Ltd., also referred to as "NKSA," "we," or "our company," with its registered office at P.O. Box 122548, Jeddah 21332, Kingdom of Saudi Arabia, is the data controller responsible for managing your personal data on this website ("the site"). By accessing or using this site, you agree to comply with our Site Use Terms and Conditions and our Privacy Policy, which are integral parts of our legal requirements. Your engagement with this site signifies your explicit and irrevocable consent to adhere to these terms and conditions. We grant you a non-exclusive license to use this site under these terms and maintain the right to terminate this license and your access to the site (or any related services) at any time without notice.

NKSA values your privacy and fully acknowledges that your personal data is a crucial asset that needs to be processed and managed according to the Personal Data Protection Law, enacted by Royal Decree No. (M/19) on 9/2/1443 AH ("the Law") and subsequently amended by Royal Decree No. (M/148) on 5/9/1444 AH. Our privacy policy is crafted in a clear and straightforward manner to aid your understanding of our identity, the types of personal data we collect from you, the purposes for which we use this data, and our processing methods. Please be aware that we only collect personal data with your explicit consent, as detailed in this policy. The collection of data on this site is strictly confined to what you provide and is limited to the essential personal data needed for the purposes specified in this policy.

NKSA regularly updates this policy to ensure compliance with relevant legal and regulatory changes. Users will be promptly informed of any modifications to this policy. It is the users' responsibility to periodically check this policy to stay informed about any amendments. By continuing to use the site after such updates, you implicitly agree to accept these changes.

The term "Personal Data" encompasses any information that can directly or indirectly identify you or enable your identification. This includes details such as your name, personal identification number, addresses, contact information, license and registration numbers, personal property records, and both still and moving images of an individual, among other personally identifiable data.

The term "Sensitive Data" encompasses personal information that includes an individual's racial or ethnic background, religious, philosophical, or political beliefs, as well as security and criminal records, biometric identifiers, genetic information, health details, or data indicating that an individual is of unknown parentage or from a single parent.

NKSA gathers a variety of personal data tailored to the specific purposes for which it is used. We typically collect the following personal data, both directly and indirectly: name, date of birth, identification number, mobile phone number, email address, and residential address (for delivery services). For vehicle-related services, we collect data such as the vehicle's serial number, chassis number, and license plate number, among other relevant vehicle information. The primary reasons for collecting this data include processing requests for quotes, arranging test drives, registering vehicles, scheduling maintenance services, contacting you in case of a vehicle recall for safety reasons, assessing your satisfaction with our services, engaging you in surveys or studies, providing updates on the latest promotions and marketing programs, involving you in contests or offering special discounts, and handling complaints. We may collect additional personal data as required and will always inform you and seek your prior consent when necessary.

Cookies are data stored on a user's hard drive that include information about the user. The utilization of cookies is not connected to any personally identifiable information unless it is voluntarily provided by the user (see further details below). If users opt to reject or delete cookies, they can still navigate our site, but they might encounter limited functionality in certain sections. For instance, users may not receive personalized offers or be able to participate in any contests we offer. Additionally, cookies help us monitor and gather data on user activities, such as click patterns, which helps us better understand visitor interests and improve their overall experience on our website.

Our company maintains essential log files that capture data about all visitors to our website. These files typically include:

• The internet domain through which you accessed our website.

• Your Internet Protocol (IP) address, which is assigned to your device automatically as you surf the web. This address may be static or dynamic, with static IPs potentially identifiable to you and dynamic IPs generally not revealing your identity.

• The type of web browser and operating system you use.

• The specific time and date of your visit.

• The pages you browsed during your visit.

• The URL and the specific link that directed you to our site.

Our company utilizes data from website log files and clickstream behavior to refine our website and pinpoint preferred features, enhancing the overall visitor experience. We store access data in sequential files and typically do not seek to identify visitors personally through this data. However, we may use these log files to identify individuals who attempt to compromise, disrupt, or damage our website. Additionally, we may share information from these files with law enforcement if there is confirmed or suspected evidence of legal infractions.

Our commitment to safeguarding our customers' privacy drives our meticulous and ethical handling of personal data. We collect only the data necessary for well-defined and transparent purposes and retain it solely for the duration required for those purposes. We employ the strictest security standards to safeguard this data against loss, tampering, or unauthorized access. We also ensure that customers can access, correct, or request the deletion of their personal data as per applicable local laws.

At our company, we handle your personal data (whether obtained directly from you or indirectly) with transparency and utmost accuracy, following the objectives set forth in this privacy policy and in compliance with the Personal Data Protection Law and its implementing regulations. We use this data exclusively for the purposes specified and disclose it only when legally necessary or to protect our company and our clients' rights and safety. We implement all suitable measures to secure your data from loss, theft, or unauthorized access, and we facilitate your rights to review and modify your personal data in accordance with legal provisions.

Our company is committed to the highest standards of transparency and compliance with laws when collecting personal data. We utilize various methods to ensure that we deliver personalized and efficient services. Firstly, we directly gather data from clients when they interact with us for services or product purchases. Secondly, we capture interaction data via our digital platforms and cookies, allowing us to analyze usage patterns and improve the user experience. Additionally, during customer service interactions, we collect essential personal information relevant to the service requested and analyze these interactions to enhance our support quality. We assure you that all these processes comply with privacy policies and relevant laws to ensure your data's protection and security.

Our company generally does not process sensitive data unless it is essential for delivering a service or addressing an inquiry related to such data. In these instances, we only collect sensitive data after receiving your explicit and prior consent.

Our company processes personal data based on the legal frameworks outlined in the Personal Data Protection Law and its accompanying regulations, aimed at safeguarding individual privacy and bolstering transparency and trust. Consent is a key legal basis, and we ensure to obtain clear and prior consent from individuals before collecting and using their personal or sensitive data. We also gather data necessary for the fulfillment of contracts in which the individual is a participant, and we comply with legal mandates requiring specific data processing. Furthermore, in exceptional circumstances, such as safety recalls for vehicles due to technical issues, we may process data to protect public safety. These measures guarantee that all our data collection and processing activities are conducted legally and ethically, while effectively protecting individual rights.

Our company securely stores your personal data in the Kingdom of Saudi Arabia and Germany with backups in the United States and United Arab Emirates. We prioritize providing a secure and reliable environment for data storage. A range of administrative, organizational, and technical safeguards are employed to protect your personal data, which are retained in accordance with mandatory legal requirements. Once the purpose for collecting the data is fulfilled, we securely destroy the data to ensure it cannot be accessed or recovered, maintaining your privacy in full.

Children between the ages of 13 and 18 are permitted to browse this site under the supervision of a parent or legal guardian who consents to these terms. Children under the age of thirteen are strictly prohibited from using this site. Should any such use occur, NKSA will promptly delete the data of these children upon discovering their actual ages.

Our company is dedicated to the privacy of our customers and follows a stringent policy when sharing personal data with external parties. We only share information with approved entities and for specific purposes defined in our privacy policy, and such sharing occurs only with the customer's explicit approval. The reasons for sharing may include delivering the services our customers request, adhering to legal obligations, or responding to lawful requests from judicial or governmental bodies. We maintain high security standards for all data handling and require all external parties we collaborate with to uphold these same standards to ensure robust and secure data protection. We do not share your data unless we are fully assured of their capability to comply.

Furthermore, we do not sell or lease user data to other entities. Nonetheless, we may share such data with our parent company, subsidiaries, certified agents, and partners involved in marketing or service delivery when a user explicitly requests specific services or special offers via our site. In doing so, the user agrees to the transfer of their personal data to these parties to facilitate the requested services.

On our website, we deploy analytical tools like Decibel Insights to grasp how users interact with our platform and to refine their overall experience. These tools assist in collecting information such as mouse movements, clicks, scroll patterns, and details about the device and browser used. We utilize this data to enhance site usability and align content with your interests. Our data handling practices strictly adhere to relevant regulations, including Saudi Arabia's Personal Data Protection Law. If you wish not to have your analytical data shared, you can adjust your browser settings or reach out to us for guidance on disabling this tracking feature.

Under the Personal Data Protection Law, you are entitled to several critical rights related to the processing of your personal data, which our company facilitates transparently and effectively, as follows:

Firstly: The Right to Information

We ensure you are informed about the legal basis and purposes for collecting your data, guaranteeing that your data is not processed in a manner conflicting with these purposes or outside of legally specified scenarios.

Secondly: The Right to Access

You may request a copy of your personal data by emailing nksa.dop@nissan-me.ae. 

We will provide you with the requested data within thirty days.

Thirdly: The Right to Rectification

If any errors or omissions exist in your data, you can request corrections by contacting the same email address. We will promptly review and update your information and inform you of the changes within thirty days.

Fourthly: The Right to Deletion

You have the right to request the deletion of your personal data, in line with regulatory conditions, by reaching out through the provided email. We commit to securely and effectively executing your request, ensuring your rights and privacy are protected.

The Right to Inquire or Raise Concerns 

If you question our adherence to the Personal Data Protection Law or have any concerns regarding your personal data, you can reach out to our Data Protection Officer at nksa.dpo@nissan-me.ae

You may also contact our customer service at 920009058, where your inquiry will be forwarded to the Data Protection Officer for review and response.

The Right to Lodge an Official Complaint 

If you are unable to exercise your rights as defined under the Personal Data Protection Law, if your privacy has been compromised, if there has been a breach of your personal data, or if you observe any violations of the law, you have the right to file an official complaint. Such complaints can be submitted through the National Data Governance Platform managed by the Saudi Data and Artificial Intelligence Authority.